Refund policy

At Retro Game Smith, we want you to shop with confidence. Below is our return policy, which complies with Google Merchant Center requirements and ensures a smooth return process.

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✅ Returns Accepted

We gladly accept returns for both defective and non-defective items, including new and slightly used products.

Return Details:

• Return Window: 30 days from the delivery date

• Accepted Condition: New or slightly used (opened items with minor wear accepted)

• Return Method: By mail (in-store and drop-off returns are not available)

• Return Label: Free downloadable return label provided

• Restocking Fee: None

• Refund Processing Time: Refunds are issued within 3 business days of receiving your return

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🔁 Exchanges

We currently do not offer exchanges. If you need a different item, please return your purchase for a refund and place a new order.

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💵 Refunds

Once your return is received and inspected:

• We will email you to confirm the status of your refund

• Approved refunds are processed to your original payment method within 3 business days

• Shipping costs are non-refundable unless due to our error or a product defect

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🌍 Return Eligibility

This policy applies to orders shipped within the United States only.
At this time, we do not accept international returns.

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📩 How to Initiate a Return

To start a return, please contact us at support@retrogamesmith.com with your order number and reason for return.
We’ll respond with instructions and a return label.